You can return full priced items via our online boutique for a full refund of the purchase price within 7 days of receiving your goods providing they meets our terms and conditions (See below), after this time all sales are deemed final.
To initiate your return please contact email@example.com to receive a Return Authorisation (RA) number, please note returns cannot be accepted without an RA issued by our Customer Care team. We kindly ask you include your original order number, full name and name of item/s you wish to return in the email. After you have been issued with an RA number please complete the Returns Form included in your parcel or click here to download.
Please return items and completed form to;
FWRD GROUP PTY LTD,
UNIT 8 / 15 EARSDON STREET,
Terms and Conditions
It is the responsibility of the customer to cover return postage costs. FWRD the Label is not liable for any loss, damage or delay arising from, or in connection with the transport and return of goods. We observe the rights to deny refunds if the merchandise returned fails to meet our return policy requirements. Items that are damaged by the customer or which have undergone general wear and tear are not considered faulty and are not eligible for repair, replacement or refund.
Please allow 2-3 business days once the goods are received for all refunds to be processed. Refunds are reversed onto the original form of payment. Depending on the credit card provider, refunds may take 3-10 business days to appear on your bank statement.
Sale items are not eligible for return or refund. All purchases on sale items are final. This does not include items purchased during a 'flash' sale or temporary promotion.
Please contact us on firstname.lastname@example.org as soon as possible to notify us of any issue with your order / return.